DEWA Dubai setup: How to activate electricity and water before moving in
If you’re renting a home in Dubai, one of the most important steps before moving in is activating your utilities. DEWA, short for Dubai Electricity and Water Authority, is the official government provider for water and power in the emirate.
Setting up your DEWA Dubai setup account in advance ensures your home is fully functional from day one. Here’s a step-by-step guide on how to get connected quickly, with everything you need to know about documents, deposits and timing.
What you need to apply for DEWA
Before you can apply, make sure you have the following documents ready:
– Emirates ID (or Emirates ID application paper)
– Ejari certificate – your official tenancy registration. Learn more about Ejari here
– Passport copy
– DEWA Premises Number – a 9-digit number found on your tenancy contract or Ejari certificate
It’s important that your Ejari matches your Emirates ID exactly — even small differences in spelling can cause delays.
How to activate your DEWA account
The easiest and fastest way to apply is online:
– Visit the official DEWA website
– Or download the DEWA Smart App via
– Google Play Store
– Apple App Store
Simply create an account, upload your documents, and submit your activation request. The platform is available in both English and Arabic.
You can also visit authorised typing centres for in-person help, but most residents prefer the faster online process.
How much it costs to connect DEWA
DEWA requires a refundable security deposit and a one-time connection fee:
– AED 2,000 deposit for apartments
– AED 4,000 deposit for villas
– AED 130 connection fee
You can pay this directly through the app or website. The deposit will be returned when you close your account — as long as your final bill is settled.
How long it takes
Once your application is approved, connection typically takes place within 24 hours. In many cases, you’ll receive an SMS confirmation and your electricity and water will be activated automatically.
Tip: Set this up 1–2 days before move-in
To avoid delays or moving into a home without power or water, submit your DEWA request at least 24–48 hours before your scheduled move-in date.
Final checklist for a smooth DEWA setup
– Double-check your Ejari name matches your Emirates ID
– Use the online portal or smart app for faster service
– Save a digital copy of your DEWA account confirmation
– Share your DEWA account number with your landlord or agent if needed
– Keep your DEWA deposit receipt — you’ll need it when closing your account
Final thoughts: DEWA setup is your first step to feeling at home
Your DEWA Dubai setup is more than a box to tick — it’s the first real sign that your new home is ready. With your utilities connected, you can focus on moving in, settling down, and enjoying everything Tilal Al Ghaf (or your Dubai neighbourhood) has to offer.
By setting it up 1–2 days early and keeping your documents in order, the process is quick, simple, and stress-free.